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Terms of Sale

HOW DO I CANCEL MY ORDER?

No worries. If unfortunately you have to cancel your order, please do so within 4 hours of placing the order by sending us an e-mail to order@sportcart.in, because our dispatch is uber-efficient and does not kid around.

In case you have already paid for your order and wish to cancel the same within 4 hours of placing the order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

I WISH TO CHANGE MY ORDER. WILL IT BE POSSIBLE?

Change of order is possible only incase of a prepaid order, incase of a COD order you can always help us cancel your order and a new order can be placed.

You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at order@sportcart.in. Our customer care team will have you sorted with all possible customized solutions.

I WISH TO CHANGE MY CONTACT DETAILS. WILL IT BE POSSIBLE?

You can always update your address or contact details (before the order is shipped) by sending us an e-mail to order@sportcart.in. Post shipping of your order if you wish to make changes in the contact details, please write to us at order@sportcart.in. Our customer care team will have you sorted with all possible customized solutions.

REFUND & REPLACEMENT POLICY :
What are the terms of the Return/Exchange Policy?

We do hope you don't have to check this section too often, but we really love you a lot! So, we have decided that we would provide free replacements for any manufacturing defects (for which we would want images/videos to understand the same) reported to Sportcart within 15 days of delivering the order (which we believe there wouldn't be any)

Keeping hygiene in mind, we may refuse returns where it's obvious that the item has been worn, washed or soiled.

Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images/videos at order@sportcart.in and we will get back to you within 48-72 working hours.

How does the Return/Exchange process work?

You can only apply for a Return/Exchange by sending us an e-mail to order@sportcart.in

Self-Ship: If we don't offer a pick up for your particular pincode, we request you to self-ship the product to us. In such cases, we will refund Rs.100 in your bank account in lieu of the shipping costs.

After we receive the package and perform all the necessary quality checks, we will refund the product amount to the original source of mode. Refund of Shipping and COD charges is not applicable.

How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.You can courier the product(s) to the address mentioned below:

D - 120 Saket, Near Kanha Park, Meerut (250001)

WHAT PRODUCTS ARE NOT ELIGIBLE FOR RETURN OR REPLACEMENT?

The following products shall not be eligible for return or replacement:

1. Any product that exhibits physical damage to the box or to the product
2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

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